processing & shipping

 

CURRENT PROMOTIONS

Select a destination for more information.


Frequently asked questions

WHERE DO YOU SHIP TO?

Collectiveli ships to over 150+ countries, please select to your destination country in the table below for more information.

WHEN WILL THE PRODUCTS BE SHIPPED?

All orders will be dispatched within 3 working days. During busy periods, dispatch may take slightly longer and you will be notified through email.

ARE CUSTOM DUTIES AND TAX INCLUDED ?

Certain countries will have import duties and taxes, Collectiveli will not be held liable for paying these costs. Collectiveli offers cash coupons worth 50% of your duties and taxes. Please send a copy of your receipt and your order number to hello@collectiveli.com within 14 days of delivery.

To avoid these charges*, we advise our international customers from 

  • Singapore - to keep their total shopping cart under $250

  • Australia - to keep their total shopping cart under $700

  • Philippines - to keep their total shopping cart under $200

 *This is for reference only. We advise all international customers to check with their own country's custom regulations for more information. 

I HAVE NOT RECEIVED A TRACKING NUMBER.

If you haven’t received a tracking number after 3 working days, please send an email to hello@collectiveli.com.

 Tracking numbers for all shipments will be available through your shipping confirmation email.

 

MY ORDER DID NOT ARRIVE.

A full refund will be given if your order has not been delivered, please send an email to hello@collectiveli.com.

 

I HAVE DIFFERENT QUESTION…

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POPULAR DESTINATIONS

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A - F

Click on your destination for shipping prices.