From us to you…

processing & shipping


All orders are dispatched within 48 hours unless otherwise stated on the product page. Collectiveli may on occasion contact you in regards to your shipment within those 48 hours. All shipments include tracking number.

HONG KONG SHIPPING COSTS

Shipping within Hong Kong is free of charge for all orders, SF Express service will be used.

STANDARD INTERNATIONAL SHIPPING COSTS

Shipping to: Australia, Belgium, Brazil, China, France, Ireland, Korea, Germany, Netherlands, New Zealand, Philippines, Poland, Portugal, Russia, Singapore, Spain, Switzerland, Turkey, United Kingdom, United States and Outlying Island

Any international orders above US$ 60 will receive free standard shipping to the above countries, automatically applied.

A base rate of US$ 5.50 is applied on all orders plus an additional US$ 0.50 per item. Collectiveli uses E-Express service for these countries. Items can be tracked on the country’s local official mailing system or HK Post website. No Signature required, all items will be expedited.

Shipping to: rest of the world.

Any international orders above US$ 100 will receive free standard shipping to the above countries, automatically applied.

A base rate of US$ 15 is applied on all orders plus an additional US$ 0.80 per item. Collectiveli uses Air Registered Mail service for all other countries not mentioned above. Items can be tracked on the country’s local official mailing system or HK Post website. Signature required.

Collectiveli uses HK registered post, SF express or E-express (country’s official mail system) depending on location and time and date of purchase. A tracking code will be provided after your product has been dispatched. Shipments usually takes up to 7 - 15 business days.

EXPRESS INTERNATIONAL SHIPPING COSTS

A base rate of US$ 25 is applied on all orders plus an additional US$ 0.80 per item. Any international orders above US$ 250 will receive free shipping, automatically applied.

Collectiveli uses Speedpost or SF express depending on location. A tracking code will be provided after your product has been dispatched. Shipments usually take 2 - 7 business days.

WHERE DO YOU SHIP TO?

Collectiveli ships to over 150+ countries, please refer to the list below to see if your country is included.

WHEN WILL THE PRODUCTS BE SHIPPED?

All products will be shipped within 48 hours unless specifically stated on the product description page.

As a standard, we will ship all products together. This means if you order multiple products with different dispatch times, we will wait until all products are available to be shipped as a whole instead of shipping the items one at a time.

If you prefer to have the products individually shipped, please send us an email or let us know down below. Additional charges may apply.

CUSTOM DUTIES AND TAX

Certain countries will have import duties and taxes, Collectiveli will not be held liable for paying these costs. Collectiveli offers cash coupons worth 50% of your duties and taxes. Please send us an email to hello@collectiveli.com with the receipt within 30 days

To avoid these charges*, we advise our international customers from 

  • Singapore - to keep their total shopping cart under HK$ 2000 (or under SGD 400) 

  • Australia - to keep their total shopping cart under HK$ 5500 (or under AUD 1,000)

  • Philippines - to keep their total shopping cart under HK$ 1500 (or under PHP 10,000)

 *This is for reference only. We advise all international customers to check with their own country's custom regulations for further information regarding these costs. Please see this guide in regards to shipping to your territory.

GOOD TO KNOW

All products are dispatched from Hong Kong. Collectiveli uses HK Post, SF Express, E-express or Speedpost for shipments. For more information including shipping duration, please visit the HK post website.

 

Tracking numbers for all shipments will be available through your shipping confirmation email.

 

Collectiveli will be not held liable for any lost, damaged, or stolen packages. However, if you do have any shipping problems, we are more than happy to help.

 

We assess refunds based on shipping problems on a case by case basis. Please send us an email to hello@collectiveli.com or let us know in the form down below.


Name *
Name

COUNTRIES WE SHIP TO

A
Afghanistan, Albania, Algeria, Anguilla, Antiggua And Barbuda, Armenia, Australia, Austria, Azerbaijan

B
Bahamas, Bahrain, Bangladesh, Belarus, Belgium , Belize, Benin, Bermuda, Bhutan, Bolivia, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso,

C
Canada, Cape Verde, Cayman Islands, Central African Rep., Chad, Chile, China, Mainland, Comoros, Costa Rica, Côte d'Ivoire, Croatia, Cyprus, Czech Republic

D
Denmark, Dominica, Dominican Republic

E
El Salvador, Equatorial Guinea

F
The Falkland Islands And The Territory Of South Georgia And South Sandwich Islands, Falkland Islands Dependencies, Farö E Islands, Fiji, Finland, France, French Guiana, French Polynesia, French West Indies

G
Gambia, Gaza And Khan Yunis, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guinea, Guinea-Bissau, Guyana

H
Haiti, Honduras, Hungary

I
Iceland, Ireland, Italy

J
Jamaica, Jordan

K
Kiribati, Korea South, Kuwait,

L
Latvia, Lesotho, Liberia, Libya, Lithuania

M
Macau, Malawi, Maldives, Mali, Malta, Mariana Islands, Marshall Islands, Mauritania, Mexico, Micronesia, Mongolia, Montenegro, Montserrat, Morocco, Myanmar

N
Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles And Aruba, New Caledonia, New Zealand, New Zealand Islands Territories, Niger, Norfolk Island, Norway

O
Oman

P
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico

Q
Qatar

R
Romania, Russia (Russian Federation), Rwanda (Rep

S
Samoa (U.S.A. Territory), Sao Tomé And Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, Spanish Territories Of North Africa, Sri Lanka, St. Christopher (St. Kitts) And Nevis, St. Helena, St. Lucia, St. Pierre And Miquelon, St. Vincent And The Grenadines, Sweden, Switzerland

T
Taiwan, Tajikistan, Timor-Leste (Dem. Rep.), Togo, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turks And Caicos Islands, Tuvalu

U
Ukraine, United Arab Emirates, United States Of America, Uzbekistan

V
Vanuatu, Vatican, Virgin Islands (U.S.A.)

W
Wallis And Futuna Islands

Y
Yemen

Z
Zimbabwe