It just wasn’t meant to be…

refunds & exchanges


HONG KONG & INTERNATIONAL
Any product (including those bought with discount codes) unopened and in its original packaging can be returned and refunded within 30 days of purchase. Refunds will be given through its original method of payment only.

Any product unopened and in its original can be returned within 90 days for store credit. A gift card will be sent via email.


Products without a receipt or that have been bought elsewhere cannot be refunded nor exchanged. All items on sale are final cannot be returned or exchanged.


Please note that Collectiveli will only process refunds once the product is returned back to us and inspected.


Shipping costs cannot be refunded and Collectiveli shall not bear the shipping costs for any returned items.  


Should you have any further questions regarding this policy, please feel free to email us at hello@collectiveli.com. Alternatively, you can fill out the form below.


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